This session will consider ways in which the processes of your organisation may be compared with similar ones in other organisations. It will consider the following:

  • Internal – comparing similar operations within your own organisation
  • Competitive – comparing with the best of your direct competitors
  • Functional – comparing with companies with similar processes in the same function outside your industry
  • Generic process – comparing work processes with others who have innovative, exemplar work processes

Cooke Associates offers a service in designing benchmarking processes.